Enterprise

Enterprises that rely solely on encryption to protect sensitive business data on laptop computers are now more vulnerable than ever. A recent Gartner Group report indicates that 70% of business laptop thefts are done by company insiders, and the employees committing such crimes often have the passwords. This suggests that encryption may be effective in as few as 30% of all loss incidents!

 

 

Relying on encryption alone can be both risky and costly for the following reasons:

  • Encryption does not protect your mobile device from theft
  • Encryption cannot track down a lost device
  • Encryption is often dependent on the end user to utilize and maintain it

Phoenix FailSafe® complements encryption by providing additional layers of data protection. With FailSafe's web-based management console, administrators can remotely manage multiple PCs over the Internet. As a result, an “inside job” computer crime can be stopped before valuable information becomes compromised.

FailSafe helps protects your computers from theft and loss of critical data. It provides powerful tools that enable you to design and enforce policy about installation of software and the enabling and disabling of missing devices.

With the Phoenix FailSafe solution, businesses can rest assured that lost or stolen mobile PCs containing sensitive data can be remotely disabled and tracked. Information on those PCs can be easily retrieved and erased. Additionaly, with GeoFencing, administrators can add a policy to automatically disable a mobile PC that travels outside of a defined radius. The FailSafe agent cannot be detected by anti-virus programs and can bypass corporate and personal firewalls.

FailSafe will not affect PC performance or interfere with other applications. Now that's stealthy!

FailSafe Features
Phoenix FailSafe is a product and service that provides you with the ability to remotely track, retrieve, and erase vital content stored on your missing mobile PC, and even disable the device. All vital content is stored in a Secure Communications Center (SCC).
 

 
Protect

FailSafe gives you peace of mind, knowing that it can help secure the data on your laptop, even if it is lost or stolen. Whether it is personal and financial information that could expose you to identity theft, or irreplaceable papers and documents, or valuable pictures and recordings, FailSafe can help protect them. With FailSafe, you can:

  • Disable a lost or stolen laptop to prevent access to the operating system and physical components such as hard drives. A thief is even prevented from installing another operating system.

  • Retrieve and delete data on the laptop, even after the laptop was mislaid or stolen.

  • Re-enable the laptop when it has been recovered.

  • Employ Intel® Anti-Theft technology.

Track

With FailSafe, you can always know where your monitored laptop is located. Mislaid devices can be quickly found and recovered. Stolen laptops can be tracked. Whether the laptop is taken from state to state, country to country, the location of your device is maintained using a variety of tracking methods. The tracking information is automatically overlaid onto a detailed map that is easily accessible from any Web browser. No other solution offers the breadth of sophisticated techniques FailSafe uses to quickly and efficiently track your laptop.
FailSafe tracks by:
  • Capturing the public and private IP addresses and identifies the ISP being used to determine where the device was last connected to the network.
  • Capturing WiFi network information to identify the name of the wireless networks the laptop has connected to.
  • Automatically detecting the presence of a connected GPS device and transmitting the GPS coordinates for the laptop.
  • Automatically detecting if a webcam is available and transmitting pictures of the laptop current location and any individuals visible in its field of vision. 
Manage

The SMB User Interface is designed for managing larger numbers of computers and has additional SMB enterprise-specific capabilities, such as a powerful Policy Management feature. This feature allows you to configure specific settings and alerts associated with a given policy, such as enabling GPS tracking or a webcam, disabling policies, and so on.
You can assign a policy to individual computers or to groups of them, specifying the following management options:


  • GPS – This feature allows you to specify a time interval, which determines how often a device will report back with its GPS location.

  • GeoFencing – This feature allows you to configure the longitude and latitude of where the device will remain, and the number of miles or kilometers that the device can travel north/south and east/west of that location. You can also specify one of three methods that will be used for disabling a device that travels outside of a GeoFence:

    • Display Unlock Key - If this option is selected, the unlock key will automatically display on the disabled device. You can also create a custom message that displays in this case.

    • Sound Alarm and Display Alert Message - If this option is selected, an alarm will sound and an alert message will display when a device travels outside of a GeoFence. The unlock key will display only when the user enters the correct hot key combination.

    • Force Operating System Error (covert disable ) - If this option is selected, the user will receive an operating system error when he or she attempts to use the device outside of the GeoFence. Similar to the "Sound Alarm" option, the unlock key will display only when the user enters the correct hot key combination.

  • Webcam – This feature causes a laptop's internal camera to take a photo each time it starts up. This photo is then accessible through the FailSafe client on the Tracking page. When you enable this feature, you can also specify the number of webcam photos that should remain on the FailSafe server.

  • Predefined Disable Policy – This feature allows you to configure conditions that cause your laptop to disable automatically. These conditions include the following:

    • If the IP, domain name, or computer name changes
    • On a specific date
    • If the device travels outside of a specified IP range

    FailSafe also allows you to select from three types of disabling options.

  • Degraded Mode Policy – This option can be used to disable a PC after a specified period of non-Internet connectivity.

  • Send Alerts – This option determines the number and type of alert email that you want to receive when a specified action occurs on the device. Note that alerts are sent automatically when events such as erasing a file occur. The Send Alerts option enables you to specify additional alerts, for instance: if the agent is installed or uninstalled; if software or hardware is added or removed; if the IP, domain name, or computer name changes; and if the device moves out of a specified IP range.

Secure Communications Center

Growth in mobile PC usage, changing customer needs, and dynamic business models demand a reliable, scalable, always-up and secure data center infrastructure – one that our customers and partners need and expect.

Leveraging the efficiencies of the Internet to offer the FailSafe service on the Web is not enough. You need an IT infrastructure that enables you to provide the full spectrum of related services to your system users. The difference between the success and failure of FailSafe lies in the ability to support and scale to millions of mobile PC users who have signed on to the FailSafe service. These users expect the application and service to operate seamlessly, quickly and without failure.

Phoenix to maintains a secure, reliable, responsive and scalable FailSafe SCC, resilient enough to evolve as needed without slowing down operations.


Enhanced Profitability

Effective and efficient data center operations by Phoenix can save you money by enabling your organization to better allocate its capital, technical, and human resources. For instance, when the FailSafe service is running optimally, your overall business operates more efficiently and cost-effectively. A FailSafe IT infrastructure that is reliable, agile, and responsive, and customized only for you, will help you take advantage of opportunities for collaboration that can further your business's enhance profitability. Phoenix can ensure that you are able to focus on your core business and not be saddled with data center bottlenecks that can stand in the way of your success.

Protection

For the continuous availability of the FailSafe applications and systems, Phoenix provides the entire data center infrastructure—from clients to storage. Phoenix FailSafe SCC also provides for tiered service levels, encompassing support for different pricing levels and feature access that you decide on. We will develop high availability and recovery strategies to prepare for risks such as system failures, human errors, and natural disasters. Phoenix SCC is highly scalable and manageable to support the growing volumes of mobile PC users in the world.

Standardization

Phoenix ensures standardization of systems management via the creation of repeatable processes, which leads to greater agility, better service, and the ability to align resources with business objectives.

Service Delivery

In today's business environment, the only thing that can truly be anticipated is constant change. But despite the complications it imposes, change cannot be used as an excuse when service levels do not live up to growing expectations or more stringent service-level agreements (SLAs). To ensure the agility required to drive a competitive advantage for you (the OEM), Phoenix will focus on the operation of the FailSafe data centers, both within administrative domains and from end to end.



 
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Business Impact

According to the Ponemon Institute 2007 Annual Study: Cost of a Data Breach, data breach incidents cost companies $197 per compromised customer record in 2007, compared to $182 in 2006. FailSafe can help ensure that your company does not lose money due to lost or stolen laptops.

  • Retrieve or erase important data on lost or stolen devices, ensuring that your sensitive company information does not fall into the wrong hands.
  • Remotely disable lost or stolen devices. A disabled device cannot be used until the appropriate unlock key is provided. Your valuable company information cannot be accessed by perpetrators when you use FailSafe to disable your device.
  • Protect your company laptops by defining a geographical area in which the laptops can be used. Laptops that travel outside of the defined GeoFence will automatically become disabled.
  • Protect the data on your company laptops by enforcing software/hardware installation policies and by remotely encrypting sensitive data.
  • Know where your company laptops are located using a variety of tracking methods, including GPS, WiFi, and IP trace.